Are any items prohibited from my shipment?                                                                                                                                    

Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment:

·  Alcohol

·  Firearms and ammunition

·  Foodstuffs, including herbs and spices

·  Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners)

·   Items made from endangered animals

·   Unprocessed furs, skins

·   Plants, dried flowers, bulbs, seeds

·   Pornographic material

·   Soil or sand of any kind

·   Swords, spears, switchblades.

Please note that the above list is not exhaustive and Newland will be able to advise you of further prohibited items for individual countries.

Do I need to do anything to prepare for the packing day?                                                                                                                

Newland expert team of packers will take care of everything on the day.

Prior to their arrival:

·   Dispose of any items you do not wish to take with you

·   Clear out the garage, attic and basement

·   Disconnect and defrost refrigerators and freezers

·   Drain washing machine

·   Thoroughly clean all outdoor equipment.

Remember to keep separate any items you will need to take with you when traveling, including passports, money, travel documents, important paperwork, jewelry, valuables and suitcases.

What is the typical schedule for a move?                                                                                                                                             

A regular move starts usually around 9AM~9:30AM

Step 1: briefing of the supervisor (checking what needs to be moved room by room)
Step 2: briefing of the packers
Step 3: packing & moving

The lunch break is usually from 11:30AM to 12:30PM (1 hour).
A working day usually finishes the latest around 5PM.

Will Newland pack and unpack all of my possessions for me?                                                                                                             

Newland's packing teams will expertly pack and wrap your goods ready for shipment.

All packers are fully trained and will make sure your possessions are well-protected and perfectly safe throughout the entire process of your relocation.

At destination we will unpack your goods and dispose of any debris on delivery day at your new residence.

The crew uses a color-labeling system at origin and destination to match packages with rooms. Color-coded cards, hung on doors at the destination residence, are matched to like-colored stickers on cartons, simplifying the delivery and unpacking process.

Can I pack any of my possessions myself?                                                                                                                                            

For security reasons, many countries no longer accept shipments that are packed by the owner.

In addition, any damage incurred to items you packed yourself may not be covered by transit insurance.

We strongly advise that you let Crown pack all of your household items and personal effects. All Newland crews are professionally trained and have years of experience packing people's precious belongings.

Will the packing crew use the original materials for my appliances or large items?                                                                            

If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your items will be safer using these or our own specialized materials.